Privacy policy

Wolf Cubbies customer privacy notice

We want to make sure that you understand how we collect your personal information and how you will be able to control, change and update that information.

We are committed to protecting your privacy. We believe in data protection and respecting your privacy rights under the relevant data protection acts and regulations.

Our contact details

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Purchase or viewing history
  • Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent
  • Legitimate interest: The only data we collect will be in direct relation to the purchase being made; details required to successfully complete the transaction and provide our customer with the goods.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent
  • Legitimate interest: Customers/prospects will need to explicitly opt in to marketing emails via subscription link, and only then will we send email correspondence. 

Where we get personal information from

  • People directly

Your data protection rights

You have the right to access your personal information which we hold and to ask for it to be amended or removed. Please contact us via the information below if you wish to make such a request.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Changes

We may change this policy from time to time to comply with operational or legal reasons. Please check back regularly to see any changes. If we make any material changes we will notify you by email.

Last updated

18 April 2024